Refund policy

90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee on all eligible purchases. If you are not satisfied with your order, you may request a return within 90 days of receiving your item.

Eligibility for Returns
To be eligible for a return, items must meet the following conditions:

  • The product must be unused and unopened

  • The product must be in its original packaging

  • Items that have been used, opened, or damaged are not eligible for return or refund

Return Process
To initiate a return, please contact us at:

Email: nurevixa@gmail.com

Include your order number and reason for return. Our support team will provide you with return instructions.

Return Shipping Costs
Customers are responsible for covering the return shipping costs. Shipping fees are non-refundable.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Non-Returnable Items
We do not accept returns or issue refunds for:

  • Opened or used products

  • Items not in their original condition

  • Products returned without prior approval

Late or Missing Refunds
If you haven’t received your refund yet:

  • First, check your bank account again

  • Then contact your credit card company or payment provider

  • If you still need help, contact us at nurevixa@gmail.com